Yes. MyChart is a free service offered to our patients.
Many patients find MyChart useful because it is an easy way for them to access their health information. When they have the information they need, patients tend to:
Reviewing information on MyChart also helps to make sure their health information is correct, which reduces errors in their health record.
You can have your own MyChart account at the age of 12. Parents of children under the age of 12 have control over the account through Proxy.
The partner sites recognize that informed consent for access to personal health information can sometimes be sensitive and challenging for children transitioning to adulthood. For this reason, MyChart deactivates patient accounts at various age milestones. This gives young patients time to re-evaluate who they want to have access to their MyChart account.
When a patient reaches the age of 12, all access to MyChart is revoked and the patient must request access to their own MyChart account.
At the age of 16, all access to MyChart is again revoked and the patient must resubmit an access request.
At the age of 19, all access to MyChart is again revoked and the patient must resubmit an access request.
To use the desktop version of MyChart, you will need:
To use the mobile MyChart app, you will need:
Some updates to MyChart require a more recent version of iOS. To take advantage of these updates, please ensure your device is running the iOS 16.2 software version or later. If you have a previous version, you will still be able to use MyChart without the most recent updates.
You can sign up for a MyChart account by using a activation code that is just for you. You can get an activation code by:
To protect your health information, the activation code will expire after 14 days of it being issued. To receive a new code, contact MyChart Support or ask for access at your next appointment.
If you choose yes to option 4 above, you will receive an email whenever new information is in your MyChart account. You would also need an email address to reset your password and/or username for MyChart.
To install the MyChart app, go to the App Store or Google Play Store and search for "MyChart". Please select the name of the organization where you receive care before signing in. If you selected the wrong organization, click "Switch organization" above the log-in details.
Only the patient or their designated power of attorney for medical purposes can request access to MyChart. In some cases, a substitute decision maker can also access a patient’s MyChart account. The organization may require legal documents before granting access to a substitute decision-maker.
1.In your web browser, search for Epic MyChart to access the login page.2.Enter your MyChart username and password and click Sign In.
Some patients who use MyChart now have the option of scheduling their next clinic appointment. At this time, this option is available to some patients in clinics that are part of our pilot project to see if the improvements we are making are working well. If the improvements are working well, this option may be available to more patients in the future.
Once your doctor creates an appointment order and enters it in the system, you will receive an email notification. You can log into MyChart, view the appointment details, and choose a convenient time using the search tools provided.
After confirming your personal information, you can complete the appointment by clicking “Schedule it.” Confirmation of your scheduled appointment will be visible under the "Visits" tab in MyChart.
Is there a waitlist I can join if I want an earlier appointment?
Yes. You can opt to join a waitlist when you schedule an appointment. If an earlier spot opens up due to a cancellation, MyChart will notify you.
When you are on the waitlist and a new appointment becomes available, MyChart will send you a notification. You can see the new appointment details and expiration by clicking on this notification and signing into MyChart. If the new time suits you, click ‘accept new time’ to confirm, and your original appointment will be automatically cancelled. If it doesn’t work, select ‘keep existing time’ to keep your original appointment.
Pre-registration in MyChart allows you to register online one week prior to your visit. Registration options, such as updating your health problems, medications, allergies, emergency contacts, family physician, as well as fill out any pre-visit questionnaire, appear on the Appointment Details page for upcoming appointments.
Pre-registering for your appointment online will make it faster for you to check-in when you come to the clinic. Providing your up-to-date information during pre-registration ensures that your health record is accurate and complete. This allows us to focus more time on your health concerns during your visit.
Your MyChart account will hold records from all partner sites, also known as the Atlas Alliance, that you’ve visited.
This currently includes records from: Arnprior Regional Health, Deep River & District Health, Glengarry Memorial Hospital, Group Health Centre (Sault Ste. Marie), Hawkesbury District General Hospital, Kemptville District Hospital, Hôpital Montfort, Mississippi River Health Alliance (Almonte General Hospital, Carleton Place & District Memorial Hospital), Pembroke Regional Hospital, Queensway Carleton Hospital, Renfrew Victoria Hospital, St. Francis Memorial Hospital, The Ottawa Hospital, The Ottawa Hospital Academic Family Health Team, The Royal (Ottawa and Brockville campuses), The University of Ottawa Heart Institute, and Winchester District Memorial Hospital.
The kinds of health records available in MyChart include:
The last three years of PRH data is available in MyChart including lab work results, Diagnostic Imaging reports and some physician notes. To access your entire health record, you can contact our Release of Information Office by calling (613) 732-2811, extension 6142.
MyChart is designed to help you access certain records that provide the most value. Authors of other records can decide to put other records in MyChart. Talk to your care team for more information about whether their notes will be available in MyChart.
The Electronic Medical Record is integrated with a provincial laboratory information system that gets your historical lab work when you arrive for an appointment or visit. When that registration occurs, your historical labs become viewable in MyChart.
When can I see my test results in MyChart?
The only results you’ll see in MyChart are those that are marked Final, Completed, or Corrected/Amended.
In most cases, these will be available to you at the same time as they are to your care team. Sometimes you may see those results before they do. It is important to know that you have a choice when to review your results. You can choose:
Every patient and situation is unique. Some reasons why you may want to view results right away:
Some reasons why you may want to wait to view results:
The choice is yours. Carefully consider all possible options and what support you might want.
In MyChart, under ‘My Record’ click on the “Test Results” Tab. On the “Test Results” page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the reports are complete. Results are organized from most recent to least recent based on the date of the test.
You may see a result that is higher or lower than the normal reference ranges for that test. Depending on your medical condition(s) and the medication(s) you might be taking, your doctor could consider your result acceptable.
It is likely that you will be able to see your results before your health-care team as they are reviewing results for many patients. Please choose when to review your results and ask any questions at your next appointment with your doctor.
If your results are more medically urgent, someone from your health-care team will call you sooner to discuss them. Your
health-care team is there to support you so that you fully understand the results and can make informed decisions about your care.
To view clinical notes, log on to MyChart, under ‘My Record’ click on the ‘Visits’ tab. You’ll see any available clinical notes under the “After Visit Summary” or “Notes” tab.
You can access two medical libraries through MyChart. Click on the “Resource” section and use the Health Reference Library or follow the “Explore More” ribbon on the home page to go to MyPathologyReport.ca
Your MyChart information comes directly from your electronic medical record at your hospital. If you think some information may be wrong, please contact the health records department of the hospital where you receive care.
Yes. Since MyChart and your hospital health record are linked, any changes you make to your personal information section within MyChart will instantly update in your health record. Similarly when hospital staff change information your health record, an email notification is sent to you advising you that the same change has been made in MyChart.
Yes. Under “Medications,” go to “Manage My Pharmacies” and add or remove your pharmacy from a list.
Orders for things like diagnostic imaging, tests, or referrals are entered by your physician. Some orders reach an expiry date, at which point you won’t see the order in your MyChart. Your physician will be notified to either extend the order or cancel it if no longer required. If you have any concerns, please contact your physician.
You can pay your hospital bills directly through MyChart — securely, conveniently and with flexible options. You can choose to log into your MyChart account or use the new “Pay as Guest” option to make a payment without setting up a MyChart account. You can also view your payment history and download receipts for insurance or tax` purposes (MyChart account is required). For more information, please contact our Finance Department at (613) 732-2811 extension 6534.
Yes. Family members or other trusted people can now pay your bill by using the “Pay as Guest” option.
You can now pay your hospital bills online using the Pay as Guest option in MyChart — no MyChart account required. Here’s how:
Yes. Your payment information is protected with advanced encryption and tokenization. This means your credit card details are neverstored in MyChart or at The Ottawa Hospital. Instead, a secure token is generated for each transaction. Two-factor authentication is
automatically enabled for all users to help protect your account.
MyChart does not currently offer a built-in option to request a refund. If you need to cancel or reverse a payment, please email our hospital’s Finance Department at finance@prh.ca.
Yes, MyChart supports payment plan options. You can set this up in the Billing section by selecting “Set up payment plan” and choosing the payment amount. For more flexible plans, contact our Finance Department to discuss arrangements available to you by calling (613) 732-2811 extension 6534.
You will receive an email 3 days in advance of your credit card being charged your monthly payment.
Receipts are available under the Billing documents tab in MyChart. You can view your payment history and download receipts for any completed transactions. If you've opted into paperless billing, you'll receive an email notification when new statements are available.
To obtain an itemized bill for insurance or tax purposes, go to the Details tab under your invoice balance details in MyChart, where you’ll find a “Get itemized bill” link. You can enter a date range, and the system will give you a detailed breakdown of charges and payments. The itemized bill will be available under the Billing Documents tab once created.
With MyChart payments patients can pay for hospital costs from their hospital visit. This can include things like crutches, a private room,or an ambulance ride. MyChart cannot be used to pay for doctor fees, medication from a pharmacy or dental services.
You can choose from several payment options:
These options are also shown on your bill.
Why can't I see the details of all my payment plans in MyChart?
MyChart only shows payment plans that use a credit card saved in MyChart. If you set up a payment plan over the phone and did not save a credit card in MyChart first, it will not appear in your account.
To fix this:
IMPORTANT: For security reasons, please do not email your credit card number.
Can I save the same credit card at more than one Atlas Alliance hospital?
Yes, but there are some important things you should know. All Atlas Alliance hospitals use the same secure payment system called MyChart Gateway. When you save a credit card, the system does not store your card number. Instead, it creates a secure code (called a token) that stands in for your card. This token is used for future transactions. If you try to save the same card at more than one hospital, the system may create only one shared token. Because the same secure code may be shared between hospitals, errors can sometimes happen, for example:
Please check your communication preferences under your MyChart account profile and enable Payment Activity notifications under Billing.
Sharing MyChart access
MyChart offers two ways to share access to your MyChart account: Proxy access and Share Everywhere. You can find both in the application under “Share my Record.”
Proxy Access: using the “Share with People” function, you can invite and refuse another person’s access to your MyChart account. When inviting someone to have access to your record, you will need to enter:
Once complete, they will receive an email inviting them to access your account. The recipient must have a MyChart account to accept the invitation.
Share Everywhere: using the “Connect with Hospitals and Doctors” function, you can give one-time access with Share Everywhere. Simply generate the Share Code by adding the recipient’s name and give the Share Code and website address (www.shareeverywhere.com) to the person. This code is only valid for 60 minutes.
No. Due to the sensitive nature of medical information, each adult must activate their own MyChart account. If you wish to share your health information with your spouse, you can assign proxy access directly through your MyChart account.
We take great care to make sure your health information is kept private and secure. We control access by using secure activation codes, personal usernames, passwords, and other processes. Each person controls their own password, and the account cannot be accessed without that password. Your personal health information in MyChart is stored and maintained in Ontario and is encrypted for top security. MyChart has been reviewed for compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and other related legislation.
What is your Privacy Policy?
We are committed to protecting the privacy and security of patient information. Our data privacy and information security practices follow all laws and all health care policies for informing protection. On top of that, your organization has its own privacy policies that cover how MyChart is used.
Only the registered user can access patient data in MyChart.
To protect your private health information, do not share your username or password with others.
If you have any questions or comments about MyChart's privacy and security, please contact the privacy office at our hospital.
Read the Terms and Conditions.
Read the instructions for video visits.
Research is crucial for saving lives and improving care at The Ottawa Hospital and around the world. If you provide your permission, researchers can contact you about research that may be relevant to you and improve care for others.
To update your preference:
Under the login information for MyChart, click either “Forgot Password?” or “Forgot Username?” After confirming your personal information, your username or password will be emailed to your registered email address. Please enter your health card number without spaces, dashes, or the OHIP version code.
After five failed attempts at signing in to your MyChart account, the system locks the account. Please reset your password.
After five failed attempts to reset your password, the system restricts all access. Please contact MyChart Support to reactivate your account.
You can pay your invoices directly through MyChart. You can choose to log into your MyChart account or use the “Pay as Guest” option to make a payment without setting up a MyChart account. You can learn more at Pay My Bill.
The doctor or care team member you see during your visit may not have expertise in that specialty or level of care to permanently add or remove items within this section. Though your provider may not approve the information, members of your care team can see it before and during your visit as an item you’ve reported.
You cannot currently update your family doctor through MyChart. You can have this updated on your next visit by speaking to the registration clerk.
If you have notifications turned on, you will get a message via email or notification on your phone when tests, labs and reports are ready and available to view on your MyChart.
If you are not getting alerts:
You can update all your communication preferences directly within MyChart by navigating to Account Settings > Communication Preferences. Here, you can set your preferences to how you would like to receive notifications. It’s important to know you have a choice when to review your results and other changes to your MyChart account.You can turn off notifications to your phone and email by following the step-by-step instructions in the Disabling MyChart Notifications.
Yes. You can contact MyChart Support to deactivate your account at any time.
If you need urgent medical help, call 911.
If you need medical help but it can wait, call your clinic and make an appointment. Do not use the contacts below for medical help.
If you need technical help to use MyChart on your computer or mobile device, or you have any questions, contact our MyChart staff at MyChart support.
Two-factor authentication (2FA) adds a required extra layer of security to your MyChart account. When you log in, you may be asked to enter a one-time verification code. The code can be sent to your email, mobile phone by text message (SMS) or an authentication app, depending on your settings. This helps protect your personal health information and makes sure only you access your account.
When you log in, choose how you would like to receive your verification code:
After your first login with 2FA, you can select “Trust your device.” If you choose to trust your device:
Tip: To reduce how often you use 2FA each time, use the MyChart app and sign in with your fingerprint or Face ID.
If you do not receive a verification code, select “Resend Code.” If you still do not receive it:
If you receive a verification code that you did not request, do not share the code with anyone. For your security, reset your MyChart password immediately and contact MyChart support for assistance. If you have used the “Trust Device” feature, you can also review the devices that have access to your MyChart account:
If you enter the wrong password or verification code too many times, your MyChart account may be locked for security reasons. Please contact the MyChart Support to unlock your account.
You can use SMS 2FA if:
When you sign in to MyChart, you may be asked to verify your account.
To receive verification codes by text message (SMS), make sure your mobile phone number is correct and up to date inMyChart. To check or update your number:
You can verify your mobile phone number through any of the following:
No. Verification codes can only be sent to Canadian mobile phone numbers. If you have an international phone number, update your contact information with a Canadian phone number in MyChart or contact MyChart Support for assistance.
Standard text messaging rates may apply, depending on your mobile phone plan and service provider. Please check with your mobile service provider if you have questions about messaging charges. Please see our terms and conditions for more advice.
Yes. The MyChart app is the fastest and most secure way to access your account on a mobile device. The app supports features such as Face ID and fingerprint login, which can make signing in easier and more convenient.
To download the free MyChart app:
When you log in, MyChart will send a 6-digit verification code to your email address. Check your email inbox, find the message containing the verification code and enter the code on the MyChart login screen when prompted.
If you are unable to use text message (SMS) or email verification, you can use a free app that generates codes on your phone, even without internet access. Common authenticator apps include Google Authenticator, Microsoft Authenticator, Authy or the built-in app on your phone.
To set up an authenticator app:
If you are setting this up on your computer:
If you are setting this up on your phone:
Once setup is complete, your authenticator app will generate a 6-digit verification code that you can use when signing in to MyChart each time.
You can choose to receive text messages to help you keep track of upcoming appointments and procedures with Atlas Alliance organizations. When you receive a confirmation message, you can reply to let your care team know that you plan to attend. The message will come from the five-digit number 28527. You cannot use these messages to cancel or reschedule an appointment or procedure, ask questions or send personal health information. If you do not reply, your appointment or procedure will remain scheduled.
The message will come from 28527 and identify the Atlas Alliance as the sender. You may want to save this number in your contacts. The message will include instructions for confirming your appointment or procedure.
Follow the instructions in the text message. You may be asked to reply with a word or number, such as YES or 1.
Reply using only the word or number shown in the message.
Yes. After you confirm, you will receive another text message letting you know that your appointment or procedure has been confirmed. If you cannot confirm by text, contact the clinic directly.
Check the instructions in the message and try again.
When you reply:
If you still cannot confirm, contact the clinic directly. Not confirming by text does not cancel your appointment or procedure.
No. You can only use the text message to confirm that you plan to attend. To cancel, reschedule or ask a question, contact the clinic directly at the phone number provided.
Your appointment or procedure remains scheduled unless you communicated directly with the clinic. Contact the clinic if you are unsure about the status of your appointment.
If you have more than one appointment on the same day, you may receive one message asking you to confirm all of them.
Follow the instructions in the message.
You must agree to receive text messages before the Atlas Alliance can send them to you.You can:
In MyChart, open the menu and select Account Settings, followed by Communication Preferences.
No. You do not need a MyChart account to receive confirmation messages if you have agreed to receive text messages.
If you have a MyChart account, you can use it to review and update your communication preferences.
You can:
Texting STOP to 28527 stops both appointment and procedure confirmation messages from the Atlas Alliance. If you use text messages to verify your identity when signing in to MyChart, you will continue to receive those security codes. Choosing not to receive text messages does not cancel your appointments or procedures.
Text START to 28527 to begin receiving messages again. You can also update your communication preferences in MyChart.
There is no fee from the Atlas Alliance for these messages. Standard text message or data charges from your mobile service provider may apply.
If your preferred language is selected in Epic during registration or check-in is available for these messages, you will receive them
in that language. If a translation is not available, the message will be sent in English.
Languages offered: English, Arabic, Danish, German, Spanish, Finnish, French, Dutch, Portuguese, Russian, Swedish, Tagalog, Vietnamese, and Chinese (Simplified).
Update your telephone number:
You will need to agree to receive text messages at your new number.
You may receive a message for someone else if:
Do not share or forward the message. If you think you received it by mistake, contact the clinic so the patient’s information can be updated.
Confirmation messages contain limited information about your appointment or procedure. Do not forward the message or share its contents with others. Text messages will contain only the minimum information necessary to help you confirm your appointment or procedure. To protect your privacy, detailed health information will not be included in text messages.
The Atlas Alliance will never ask you to provide your password, banking information, credit card information, or personal health information by text message. If you receive a message requesting this information, do not respond.
Because text messages may be viewed by anyone with access to your mobile device, please do not forward messages or
share their contents with others.
Depending on the organization in the Atlas Alliance, you may receive an automated telephone call, a text message or both, depending on the type of appointment and your communication preferences.
Stopping text messages does not stop automated telephone calls.
If you are a parent, legal guardian or authorized MyChart proxy, you will receive SMS reminders if the underlying account does, i.e., their communications preferences are what controls communication. Your personal account has separate preferences.
For questions about your appointment or procedure, contact the clinic using the telephone number in your appointment information.
For help with MyChart or your communication preferences, contact MyChart Support.
Do not send personal health information by text message.
The Atlas Alliance is a group of hospitals and health-care partners in the Ottawa region and beyond that use the same digital health record system. Atlas Alliance participating organizations:Arnprior Regional Health, Deep River & District Health, Glengarry Memorial Hospital, Group Health Centre (Sault Ste. Marie), HawkesburyDistrict General Hospital, Kemptville District Hospital, Hôpital Montfort, Mississippi River Health Alliance (Almonte General Hospital, Carleton Place & District Memorial Hospital), Pembroke Regional Hospital, Queensway Carleton Hospital, Renfrew Victoria Hospital, St. Francis Memorial Hospital, The Ottawa Hospital, The Ottawa Hospital Academic Family Health Team, The Royal (Ottawa and Brockville campuses), The University of Ottawa Heart Institute, and Winchester District Memorial Hospital.