The Emergency/ICU program consists of the Emergency Department and the Intensive Care Unit. Our Emergency Department is open 24 hours a day, seven days a week with a physician on call at all times.
Nurses and physicians are available to provide expert and immediate care to those requiring treatment for sudden and serious medical and surgical emergencies.
To serve you better, we have implemented a five-level triage system. Highest priority is given to those who are critically ill. Upon assessment, people with emergencies will be treated first.
The goals of triage:
Every patient will be seen by a registered nurse with special skills and training in triage. Patients should let the nurse know if their condition gets worse.
Our Emergency Department consists of two areas, one of which is Zone B for lower acuity patients. Zone B is not a walk-in clinic. Patients may be sent to Zone B based on their assessment by the triage nurse.
The Intensive Care Unit provides acute care for adult patients who are generally unstable, critically ill or in urgent need of advanced monitoring and treatments of an intensive care unit.
The ED/ICU is staffed by a multi-disciplinary team of nurses, physicians, respiratory therapists, social services, pastoral care, crisis intervention, volunteer services, speech, occupational and physiotherapists.
The Pembroke Regional Hospital is a designated District Stroke Centre which provides acute care, stroke rehabilitation and stroke prevention services for patients in our catchment area. Patients from across Renfrew County who are experiencing signs of stroke may present to our Emergency Department or be brought to our ED by ambulance. In our Emergency Department, we have access to a neurologist on call 24/7 through Telestroke to determine treatment options. We are the only hospital in Renfrew County which administers the clot busting drug called tissue plasminogen activator (tPA). Stroke patients who are eligible to receive tPA are given this drug and are closely monitored in our Emergency Department. Our hospital can also assess a patient’s eligibility to have a clot removal surgery called Endovascular Thrombectomy (EVT). Patients who are identified as potential EVT candidates are transferred to the Regional Stroke Centre located at the Ottawa Hospital- Civic Campus for further assessment.Patients who have experienced a stroke stay in our Integrated Stroke Unit (ISU) which is a specialized unit dedicated to the management and treatment of stroke patients. This allows them to stay on the same unit throughout their acute and rehabilitative phases of care while being cared for by a designated stroke team.
If you have questions, comments or concerns, please contact the Clinical Manager at extension 8502.
Patient safety is a priority for our hospital.
Our Emergency Department physicians will not prescribe, renew or replace lost pills or narcotics for chronic conditions. They also will not prescribe medical marijuana or other controlled substances. Your family physician must be consulted for these prescriptions.
When you come to the hospital please bring all your medications in their original containers or a current list including drug allergies and sensitivities. Be sure to include medications you buy without a prescription, all herbal medicines, and health food supplements. If you have had a Meds Check completed at a local pharmacy, be sure to bring a copy with you.
When you are admitted to the hospital, a Hospital Pharmacy Technician will interview you to obtain a Best Possible Medication History. This information is used by your physician and healthcare team to ensure safe and effective treatment.
The Pharmacy Department at the hospital stocks medications based on an approved list of drugs.
Certain medications may not be readily available and we may ask you to use your own supply while in hospital.
Your medications may change while you are in the hospital. If there have been changes, ask for an updated list of the medications you are to take at home and be sure to bring this to your community pharmacist and family physician so they can update your file.
If you have any questions about your medications, you can request a consultation with the Hospital Pharmacist.
Patient's Guide to Awareness and Prevention of a Pressure Injury
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Release of Information office:
Requesting Medical Chart/Information
(613) 732-2811, extension 6142
(613) 732-6343 Fax
Emergency Department Fax:
Fracture Clinic Fax:
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