MyChart is a free, secure website and mobile application you can use to access information from your medical records anywhere, at any time.
MyChart is a feature of the Epic brand electronic health record (EHR) system which is used by hospitals and health care organizations to manage patient information and streamline clinical workflows.
The Pembroke Regional Hospital launched Epic and MyChart on October 24, 2026.
MyChart for iOS and MyChart for Android are portable versions of MyChart that you can use to manage your health information on the go. The mobile apps contain many of the same features as the MyChart website. To install the MyChart app, go to the App Store or Google Play Store and search for "MyChart".
If you are already familiar with MyChart, you will notice that the platform has recently changed its look. You'll notice a new homepage, new web address and new email address when receiving updates from your MyChart account. Why now? More regional health care providers have joined this shared MyChart as Atlas Alliance partners, so it was time for an updated look as we continue to grow.
Your Privacy:
Your privacy is important. MyChart uses high-level security, similar to online banking, to protect your personal health information. You control access to your account with your own username and password.
MyChart Phishing Attempts:
We are aware of reports of fraudulent emails that use the MyChart name and branding. These messages are phishing attempts designed to appear legitimate.
At this time, there is no indication that these emails are the result of a breach of The Ottawa Hospital's MyChart system, Epic's MyChart platform or any of the systems within the Atlas Alliance group. Epic, the developer of MyChart, has advised that it has received similar reports from other organizations and has found no evidence that these phishing attempts are related to or using actual MyChart systems.
If you receive a suspicious email:
For additional information on recognizing and reporting MyChart-related phishing attempts, please visit Epic's MyChart safety page: MyChart Stay Safe
Receiving one of these emails does not mean that your MyChart account, health record, or personal information held by The Ottawa Hospital has been accessed or compromised. Based on the information available, there is no evidence that these phishing attempts are related to a breach of MyChart or that they are using information obtained from your MyChart account.
When patients use MyChart, they tend to:
Being involved in your own care has many benefits. It allows you to take control of your health and get better results. With MyChart, you can use many different tools that allow you to:
Note - In an emergency do not email your hospital or health care provider. Please call 9-1-1.
The last three years of PRH data is available in MyChart including lab work results, Diagnostic Imaging reports and some physician notes. To access your entire health record, you can contact our Release of Information Office by calling (613) 732-2811, extension 6142.
How do I sign up for MyChart?
If you have an email address on file through your patient chart in our electronic health record system, you may be contacted by the hospital about test results, medical advice, appointment confirmations or patient surveys. If you would like to opt out of these emails, you can do so through the following options:
Your email will remain private and may only be used for communicating information regarding your health and/or patient experience.
If you are accessing MyChart from outside Canada, please be advised that your personal health information may be transferred over and maintained on computer servers outside of Canada where the privacy laws may not be as protective.
Are you new to using MyChart? In this video, you will learn how to navigate various features and customize your homepage to help you find important health information more easily.
Features covered include: creating homepage shortcuts, how the search and navigation features help you quickly find information, how to use the Health Feed, and where to find your billing summary.
The Atlas Alliance is a regional partnership of hospitals and health-care organizations across Eastern Ontario, all using the same digital health records system. The partnership was created to provide a seamless patient-centered experience for the people we serve.
Using one shared digital health record system, hosted through Epic, enables all Atlas Alliance partners to securely store, access and share patient health information with each other. This creates stronger partnerships and collaboration between organizations and improves the overall patient expereince.
Patients visiting any of these health providers will be able to access their own health records through the MyChart patient portal. The Atlas Alliance includes the following partner organizations:
MyChart can be used at any of these organizations. No matter which health partner a patient goes to for care, their health information will follow them.
MyChart FAQs