In order to ensure that every patient, caregiver and visitor feels welcome at Pembroke Regional Hospital, we are committed to meeting accessibility needs for people with disabilities in a timely manner.
Our goal is to provide everyone who walks through our door with barrier-free access to our facilities, policies, programs, practices and services.
French language services are available throughout the hospital upon request. Please speak with any member of your health care team if you require services in French.
The Pembroke Regional Hospital now has in place a contract with an external service provider for translation and sign language services in order to enhance the service offered to our patients and visitors. This provide us with translation services for a wide range of languages (other than French) in addition to sign language. Should you require translation services for a language other than French, or sign language services, please speak with your nurse or other health care provider.
An amplified phone and a hands-free phone are available for our patients who need one. Please speak with a member of your health care team if you require one of these phones.
PRH recognizes the value and therapeutic benefit of pet visitation and service animals. Please speak with any of your health care team members and they will be happy to assist you with the details for arranging this.
As required by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Pembroke Regional Hospital prepares annually a plan to identify and remove barriers and improve opportunities for people with disabilities. People with disabilities are involved in the process from the identification to the removal and prevention of barriers within Pembroke Regional Hospital.
Pembroke Regional Hospital also ensures that its feedback processes are accessible to individual needs and that our hospital is able to accommodate communication supports when requested.
The Hospital's multi-year accessibility plan can be found here. Our 2021 Accessibility Compliance Report can be found here. On request, the plans can be made available in alternative formats, such as CD in electronic text, or in large print.
For additional copies, or a copy in an alternative format contact:
Vice-President of Clinical and Support Services / Partnerships & Integration
Pembroke Regional Hospital
705 Mackay Street
Pembroke, ON K8A1G8
T: (613) 732-3675, extension 6161
To comply with the Accessibility Standards for Customer Service, Ontario Regulation 429/09, training is provided to employees on how to provide service to patients with various disabilities.
If you have a concern about the way that we provide services to persons with disabilities, please contact extension 6172.
Availability and Use of Assistive Devices for Serving Clients with Disabilities
Employee Training Serving Clients with Disabilities
Interacting and Communicating with Clients Who are Deafblind
Interacting and Communicating with Clients Who Have Physical Disabilities
Interacting and Providing Service to Clients Who Have Vision Loss
Interacting with and Providing Service to Clients Who Have Intellectual or Developmental Disabilities
Interacting with and Providing Service to Clients Who Have Learning Disabilities
Interacting with and Providing Service to Clients Who Have Speech or Language Impairments
Interacting with and Providing Service to Clients Who Are Deaf, Oral Deaf, Defeaned Or Hard of Hearing
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Medical Records/Release of Information Fax:
Emergency Department Fax:
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