General Information for Patients

Health Card | Hospital Charges | Admitting & Registration | Medications | Discharge Planning


Health Card

If you do not have your valid Health Card or have lost it, please contact Service Ontario at 1-888-376-5197 and call the Hospital at (613) 732-3675, extension 6534 with your Health Card number as soon as you receive it.


Hospital Charges

You should also bring appropriate documentation from your Insurance Company to Admitting Department at the time of admission, or within 24 hours.


Physicians bill separately for their services and may request payment at the time of your visit. If this is the case, you will be given a receipt by the physician and may use it to receive reimbursement from the provincial Health Insurance Program.


What are uninsured services and items?

There are certain services and items that require payment upon completion of the procedure or receipt of the items. Prior to receiving uninsured services or items, your service provider will advise you.


Payment of any additional charges can be made at the Cashier window on the 2nd Floor of Tower C between 8 a.m. and 4 p.m. Monday to Friday, except on Statutory holidays.


Access to quality care will remain equal for all of our patients and will at no time be compromised for those who are unable to provide credit card information. Payment however is required when invoiced.


Admitting and Registration

When you arrive at the hospital, please proceed directly to Admitting, located on the Ground Floor, Tower B beside the Emergency Department. This area of the hospital is open 24 hours a day, seven days a week. The Admitting Clerk will record information such as your name, address, and name of your family doctor and direct you to the nursing unit. Please present your valid Ontario Health Card, blue hospital card (if you have one) and additional insurance coverage information if applicable upon arrival.


You may be admitted directly from the Emergency Department.


Please bring:

  • Your health, hospital and insurance cards
  • Comfortable clothing and non-slip footwear (essential to prevent falls). The hospital provides hospital gowns, basic hygiene supplies and equipment for patients.
  • Custom designed aids such as walkers and wheelchairs
  • Toothbrush/toothpaste/shampoo/body lotion/shaving supplies etc.
  • Comb and brush
  • Facial tissues, sanitary items
  • All your current medications and a medication history including drug allergies and sensitivities.

In addition, you may want to bring:

  • Pen or pencil
  • Small amount of money (for TV service or other amenities)

Maternal Child Care Program patients should bring:

  • Newborn appropriate clothing for discharge, including diapers, sleepers and safety-approved car seat

Do not bring:

  • Valuables such as jewellery, large sums of money or credit cards. Leave these at home, or with a family member or friend.
  • Cell phones
  • Alcohol
  • Electrical devices / appliances

The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.



Patient safety is a priority for our hospital. When you come to the hospital please bring all your medications in their original containers or a current list including drug allergies and sensitivities. Be sure to include medications you buy without a prescription, all herbal medicines, and health food supplements. If you have had a Meds Check completed at a local pharmacy, be sure to bring a copy with you.


When you are admitted to the hospital, a Hospital Pharmacy Technician will interview you to obtain a Best Possible Medication History. This information is used by your physician and healthcare team to ensure safe and effective treatment. The Pharmacy Department at the hospital stocks medications based on an approved list of drugs. Certain medications may not be readily available and we may ask you to use your own supply while in hospital.


Your medications may change while you are in the hospital. If there have been changes, ask for an updated list of the medications you are to take at home and be sure to bring this to your community pharmacist and family physician so they can update your file. If you have any questions about your medications, you can request a consultation with the Hospital Pharmacist. 


Discharge Planning

From the time you arrive at PRH, your care team will work with you to achieve your goals and plan your path to discharge.


As an inpatient, you may expect that we will:


  • Work with you to identify and address the goals that need to be met in hospital.
  • Let you know as early as possible in your stay when you may anticipate being discharged so that you and your family can start preparing right away. As you progress in your stay, this estimated date will be reviewed with you and the actual date of your discharge will be determined. Our experience is that the actual date of discharge is often earlier than the original target date.
  • Collaborate with home and community care services to explore what you may need to return home safely.

If you are being discharged home, please make arrangements for a family member or friend to pick you up at your planned discharge time so that other patients requiring admission can be accommodated. If you cannot be picked up at that time, you may be asked to wait in a designated waiting area. 


Your care team will help to identify and access the services you will need when you leave the hospital. We recommend that family and friends who will be helping you after discharge are aware of your discharge date and be included in the planning. This will help to avoid sudden surprises and ensure open communication right from the start. Discharge rounds are conducted at bedside. 

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