Health Card | Hospital Charges | Admitting & Registration | Medications | Discharge Planning
If you do not have your valid Health Card or
have lost it, please contact Service Ontario at 1-888-376-5197 and call
the Hospital at (613) 732-3675, extension 6534 with your Health Card
number as soon as you receive it.
You should also bring appropriate
documentation from your Insurance Company to Admitting Department at the
time of admission, or within 24 hours.
separately for their services and may request payment at the time of
your visit. If this is the case, you will be given a receipt by the
physician and may use it to receive reimbursement from the provincial
Health Insurance Program.
are certain services and items that require payment upon completion of
the procedure or receipt of the items. Prior to receiving uninsured
services or items, your service provider will advise you.
of any additional charges can be made at the Cashier window on the 2nd Floor of Tower C between 8 a.m. and 4 p.m. Monday to Friday, except on
Access to quality care will remain
equal for all of our patients and will at no time be compromised for
those who are unable to provide credit card information. Payment however
is required when invoiced.
When you arrive at the hospital,
please proceed directly to Admitting, located on the Ground Floor, Tower
B beside the Emergency Department. This area of the hospital is open 24
hours a day, seven days a week. The Admitting Clerk will record
information such as your name, address, and name of your family doctor
and direct you to the nursing unit. Please present your valid Ontario
Health Card, blue hospital card (if you have one) and additional
insurance coverage information if applicable upon arrival.
You may be admitted directly from the Emergency Department.
In addition, you may want to bring:
Maternal Child Care Program patients should bring:
Do not bring:
Pembroke Regional Hospital is a public building. Although we work hard
to maintain a secure environment, Pembroke Regional Hospital is not
responsible for lost, stolen or damaged property. If you do bring
valuables, they may be temporarily secured in the Hospital safe until
you can take them home.
Patient safety is a priority for our hospital. When you come to the hospital please bring all your medications in their original containers or a current list including drug allergies and sensitivities. Be sure to include medications you buy without a prescription, all herbal medicines, and health food supplements. If you have had a Meds Check completed at a local pharmacy, be sure to bring a copy with you.
When you are admitted to the hospital, a Hospital Pharmacy Technician will interview you to obtain a Best Possible Medication History. This information is used by your physician and healthcare team to ensure safe and effective treatment. The Pharmacy Department at the hospital stocks medications based on an approved list of drugs. Certain medications may not be readily available and we may ask you to use your own supply while in hospital.
Your medications may change while you are in the hospital. If there have been changes, ask for an updated list of the medications you are to take at home and be sure to bring this to your community pharmacist and family physician so they can update your file. If you have any questions about your medications, you can request a consultation with the Hospital Pharmacist.
From the time you arrive at PRH, your care team will work with you to achieve your goals and plan your path to discharge.
As an inpatient, you may expect that we will:
If you are being discharged home, please make arrangements for a family member or friend to pick you up at your planned discharge time so that other patients requiring admission can be accommodated. If you cannot be picked up at that time, you may be asked to wait in a designated waiting area.
Your care team will help to identify and access the services you will need when you leave the hospital. We recommend that family and friends who will be helping you after discharge are aware of your discharge date and be included in the planning. This will help to avoid sudden surprises and ensure open communication right from the start. Discharge rounds are conducted at bedside.
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Release of Information office:
Requesting Medical Chart/Information
(613) 732-2811, extension 6142
(613) 732-6343 Fax
Emergency Department Fax:
Fracture Clinic Fax:
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